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Terms of service

ULTRA BATHROOM LTD.– TERMS & CONDITIONS OF SALE

Welcome to Ultra Bathroom Ltd. These Terms and Conditions (“Terms”) set out the basis on which Ultra Bathroom Ltd. (“we”, “us”, “our”) supplies products to you through our websites:
www.ultrabathroom.com and www.ultrabathroom.co.uk (“the Website”).

Please read these Terms carefully before placing your order. By purchasing from us, you agree to be bound by these Terms and our Privacy Policy.
We recommend printing or saving a copy for future reference.

Important Notice:
Please do not book or begin any installation work until your goods have arrived and have been fully inspected. We cannot accept responsibility for any costs arising from installation delays or damaged goods discovered after installation.

1. ORDER ACCEPTANCE AND CONTRACT FORMATION

Your order represents an offer to purchase goods from us.
A binding contract is only formed when we dispatch your order and send you confirmation of shipment.

Before dispatch, we reserve the right to:

  • Refuse any order at our discretion.

  • Request additional information for verification.

  • Limit quantities available for purchase.

If we decline your order after payment has been made, a full refund will be issued immediately.

2. PRODUCT DESCRIPTIONS AND IMAGES

We strive to ensure all product descriptions, measurements, images, and specifications on our Website are accurate and up to date.
However, as many bathroom products are handcrafted, manufactured in batches, or subject to design improvements, minor variations in colour, size, or finish may occur.

All technical data, diagrams, or installation guides are provided for informational purposes only. We strongly recommend consulting a qualified installer or tradesperson before purchase or installation to ensure suitability for your plumbing, heating, or property configuration.

We reserve the right to update product specifications without prior notice to ensure quality and compliance with regulations.

3. PAYMENT AND PRICING POLICY

Pricing

All prices shown on our Website are in British Pounds Sterling (£) and include VAT at the prevailing rate, unless stated otherwise.
Delivery charges are calculated separately and displayed during the checkout process before you confirm your order.

Prices may change at any time due to supplier updates, tax amendments, or market fluctuations. However, once you have placed your order, the price confirmed at checkout will not change unless a clear pricing error is identified.

If an error occurs:

  • If the correct price is lower, you will be charged the lower amount.

  • If the correct price is higher, we will contact you for confirmation before dispatch or cancel your order with a full refund.

Payment Methods

We accept the following payment methods:

  • Visa, MasterCard, Maestro, and Amex debit/credit cards

  • PayPal

Payment must be made in full at the time of ordering.
We only accept card payments from cards registered to a UK billing address.
Your billing details must match the information held by your card issuer to avoid delays.

All transactions are processed securely via encrypted payment gateways. We do not store your card details.

4. PRODUCT AVAILABILITY

All items are subject to stock availability.
If an item is temporarily out of stock, we will inform you promptly and offer:

  1. A revised delivery date once stock is replenished.

  2. A suitable alternative product.

  3. A full refund, should you prefer to cancel.

Custom-made or special-order items are non-cancellable once production has commenced.

5. PRICE MATCH GUARANTEE

We are committed to offering the best possible prices on all our products.
If you find an identical product at a lower price elsewhere, we will match that price.

Conditions for Price Match:

  • The product must be identical in brand, model, and specification.

  • The competitor must have the product in stock and available for immediate delivery.

  • The competitor’s price must be publicly visible and verifiable on their website.

  • The total price comparison must include all shipping or delivery costs.

  • Excludes auction sites, marketplaces (e.g., eBay, Amazon), or clearance sales.

To request a price match, please contact us with a link or written quote before purchasing.

6. DELIVERY INFORMATION

Delivery Times

We aim to dispatch most stocked products within 3–5 working days.
Made-to-order or special items may take longer.
All delivery times are estimated and cannot be guaranteed due to factors outside our control.

Delivery Days

Deliveries are made Monday to Friday, excluding public holidays.
Orders placed over weekends or bank holidays will be processed on the next working day.

During seasonal periods (e.g., Christmas), deliveries may take longer due to courier schedules.

Delivery Areas

We deliver to addresses within the mainland United Kingdom.
Standard delivery applies to mainland UK only.

Additional delivery charges apply for certain postcode areas including (but not limited to):
AB, DD, DG, EH, EX, FK, HS, IV, KA, KY, KW, PA, PH, PO30–41, TR, ZE, BT, IM, GY, JE.
Please contact us prior to ordering for a quote if your delivery address falls into these zones.

Delivery Conditions

  • Please ensure your delivery address and contact details are accurate.

  • You must provide a reachable telephone number (preferably mobile).

  • If you are unavailable to receive the delivery, redelivery fees may apply.

  • Once dispatch is confirmed, any change of address may incur extra charges.

Pallet Deliveries

Some items are delivered via pallet service due to size or weight.

  • Delivery will be made to the kerbside nearest your property.

  • Drivers are not insured to enter your property or carry goods indoors.

  • We strongly advise having two able-bodied people to receive and move the goods safely.

Inspecting Your Delivery

Upon delivery, please inspect all packages before signing:

  • If damage is visible, do not accept the delivery and contact us immediately.

  • If the driver cannot wait, sign the delivery note as “unchecked”.

  • Any damages or missing items must be reported within 24 hours of receipt.

We cannot accept claims for damage or missing items reported after this period.

Important:
Do not install any damaged goods. Installation will be deemed acceptance that the product arrived in satisfactory condition.

7. RETURNS AND REFUNDS POLICY

We hope you are delighted with your purchase. However, if you change your mind, you may return most unused and uninstalled items within 30 days of delivery.

Returns Conditions

  • Items must be unused, uninstalled, and in their original packaging.

  • Products must be returned in a resaleable condition.

  • You are responsible for return shipping costs.

  • We recommend using a tracked delivery service for your protection.

Non-Returnable Items

  • Custom-made, special-order, or bespoke items.

  • Products that have been installed, used, or modified.

  • Items without original packaging.

Faulty or Damaged Goods

If your item arrives faulty or damaged:

  • Contact us within 24 hours of receipt with photos of the issue.

  • We will arrange a free collection, repair, or replacement as appropriate.

  • In rare cases where a replacement is not available, a full refund will be provided.

We aim to process all valid returns and refunds within 7–10 working days of receipt.

8. WARRANTY AND LIABILITY

All products supplied by Ultra Bathroom are warranted to be of satisfactory quality and fit for their intended purpose.

Our Liability Is Limited To:

  • The replacement of faulty goods, or

  • A refund up to the value of the goods purchased.

We are not responsible for:

  • Installation or removal costs.

  • Indirect, incidental, or consequential losses (e.g., lost profits, downtime).

  • Delays caused by courier or manufacturer issues.

Our warranty does not cover damage caused by misuse, improper installation, lack of maintenance, or external factors (such as water pressure or chemical cleaners).

Nothing in these Terms limits liability for death or personal injury caused by our negligence.

9. GOVERNING LAW AND JURISDICTION

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

10. COPYRIGHT AND INTELLECTUAL PROPERTY

All content on this Website—including text, graphics, images, design, code, and layout—is the exclusive property of Ultra Bathroom or its licensors and protected by UK copyright and intellectual property laws.

No content may be reproduced, distributed, or modified without prior written consent.

11. PRIVACY POLICY

We are committed to protecting your personal information and ensuring your privacy.

Data Collection

We may collect the following types of information:

  • Contact details (name, address, phone, email).

  • Transaction details for processing your order.

  • Analytical data (e.g., pages visited, time on site) to improve performance.

How We Use Your Data

Your information may be used to:

  • Process and fulfil your orders.

  • Improve our website, products, and customer service.

  • Maintain internal records and ensure legal compliance.

  • Send service-related updates and order confirmations.

We never sell or rent your data to third parties.

Data Security

We use SSL encryption and secure third-party payment processors to protect your information.
Your personal data is stored only for as long as necessary to fulfil legal and operational requirements.

12. COOKIES POLICY

Cookies are small text files stored on your device that help websites operate effectively and improve your browsing experience.

We use cookies to:

  • Analyse website traffic and performance.

  • Recognise returning visitors.

  • Remember your preferences and basket contents.

Cookies do not provide us with access to your computer or personal data beyond what you choose to share.

You can manage or disable cookies in your browser settings; however, doing so may affect certain website functions, such as checkout and saved preferences.

For more information, please visit our full Privacy & Cookie Policy.

13. CONTACT INFORMATION

If you have any questions about these Terms and Conditions or need assistance with your order, please contact us:

Ultra Bathroom
📧 Email: sales@ultrabathroom.com
🌐 Website: www.ultrabathroom.com
🕒 Customer Support: Monday–Friday, 9am–5pm (excluding bank holidays)