In the unlikely event that you are not satisfied with your purchase for any reason, you can return any unused and uninstalled items, within 14 days from the date you received them. We're happy for you to unpack and inspect the items but unfortunately we won't be able to refund or exchange any items that have been used or installed. Returned items should be in resalable condition and packaged in their original packaging.
Any item, out of this period, might be accepted as return prior to agreement with Ultra Bathroom Ltd and will be subject to 20% to 30% restocking / handling charge.
We make every effort to ensure your items are received free of damage and without fault. However on the rare occasion this is not the case, you can be confident you can return any damaged or faulty items free of charge for repair or, if necessary, replacement.