I wasn’t in when my delivery was attempted
If you're not present at home to receive smaller items, the delivery will usually be attempted on the next working day. In case the courier has left a card or contacted you via SMS or email, you can conveniently reschedule the delivery directly.
Regarding large and delicate orders, our delivery partner must have communicated with you to fix a convenient delivery time. However, if you miss the agreed time, there will be an additional charge for redelivery. The delivery partner will contact you again to arrange a new delivery date. Alternatively, you can contact our team, and we'll help you sort things out.