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Delivery Information

We aim to deliver most products within 5 working days if possible; however some made to order items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control.

Our delivery days are Monday to Friday excluding Public Holidays, unless it is agreed.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

We are only able to deliver to addresses within the United Kingdom. Our standard delivery charges for Mainland UK only. If you are ordering from following areas there will be additional charges. So please contact us to find out exact cost of delivery before you commit to order.

HS1 - HS9, IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56 , KW4, KW13, KW15 - KW17, PA20 - PA49, PA60 - PA78, PH42 - PH44, ZE (all), BT (all), IM (all), GY (all), JE (all).                      

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please provide a valid contact number, preferably a mobile number so you can be reached in case of any delivery issues.

If an order cannot be successfully completed due to the customer being unable to accept the goods, then a redelivery charge may be applicable. This cost would then be borne by the customer. Please make sure someone is available to accept the delivery on the date of delivery agreed,

Please note; any changes to your delivery address after your order has been processed for despatch may result in additional charges.

For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as being located on a narrow street, up a flight of stairs (such as flats), or due to any other obstruction, delivery will be made to as near to your property as possible. For palletised deliveries, the driver is not insured to take the goods inside your property.it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

On arrival, it is customer’s responsibility to inspect the product(s) for any sign of tears or damage before sign for it. If the product(s) is damaged please contact us immediately. If there is not enough time to check the product(s) or drivers in hurry please sign as “unchecked” and let us know if any of product(s) is missing or damaged within 24 hours of receiving it. After given period is passed Ultra Bathroom will not accept any claims.

Please do not install any goods that appear damaged. If you install the goods, you have deemed to have accepted them