My order has arrived damaged
We apologise for the inconvenience caused and would like to assist you in resolving the issue as soon as possible. Kindly notify us promptly, preferably within 1 working day of receiving your order, via email or live chat, regarding any damage that may have occurred.
In addition, we would appreciate it if you could provide us with 1 or 2 photos of the damaged item and the packaging condition. If this is not possible, please furnish us with a detailed explanation of the damage's extent and location, as well as any packaging damage.
Rest assured that we will make every effort to rectify the situation promptly once we receive your report.