I’ve received the wrong item
Before dispatching, our warehouse team scans all items to minimize the chances of wrong deliveries. However, it is still possible for mistakes to occur. Therefore, we recommend visually inspecting the received item to confirm if it matches your expectations. Sometimes, the product names printed on the packaging may vary from those displayed on our website, confirmation emails, or other documents.
If you believe that you have received the incorrect item, please get in touch with us via email or live chat. It would be helpful if you could attach a photo or two of the item and its box label to help us understand what has happened and resolve the issue as quickly as possible.